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AI & Automation

AI Surge Management
AI Integration
Peak Volume Calculator

Call Center

Call Center Dashboard
Agent Staffing
Erlang Calculator

Resource Management

Resource Allocation
Capacity Planning
FTE Management
Peak Volume
AI Surge Management

Data & Analytics

Actual Data
CSAT Analytics
Analytics

v1.0.0

Agent Staffing

Manage call center agent schedules and staffing levels

Weekly Agent Schedule

Current week's agent schedule and staffing levels

Weekly schedule grid will be displayed here